First National Bank Minnesota
Location: Belle Plaine, MN
Job Title: Universal Banker
Overview: This position will offer outstanding customer support by understanding the customers’ financial needs, recommending the right products and services. In addition, the Universal Banker is responsible for completing a variety of teller and retail banking transactions.
Responsibilities: • Provide customer service by opening new accounts, explaining options and actively cross-selling bank services.
• Maintain up to date knowledge of products, services.
• Process customer transactions; CD renewals, deposits, withdrawals, payments, cashiers checks/money orders, gift and travel cards.
• Answer questions and solve any customer problems or account maintenance, online banking, safe deposit box, stop payments, wire transfers, etc.
• Assist with department maintenance and ensures compliance with applicable laws in the Retail Services area.
• Provide account information to customers via phone, mail or in person.
Requirements: Education/Experience
• High School diploma or equivalent
• Retail Banking experience required
Knowledge, Skills, and Abilities
• Excellent customer service and interpersonal skills required
• Proficiency with Microsoft Word, Excel, Outlook, Windows and internet
• Experience working in a team environment and developing relationships
• Strong organizational skills with attention to detail
• Problem solving and analytical skills to resolve issues in the department or for customers.
• Ability to communicate (orally and in writing)
• Ability to maintain discretion and confidentiality
• High level of accuracy and timeliness
Deadline: 04/04/2021
How to Apply: https://fnbmn.bank/Careers |